I really am having a hard time writing this post, but I am at my wits end about my dishwasher. We were truly blessed 1 1/2 years ago with our new home....it was to make our life easier and more efficient. I do not want anyone to feel sorry for me, we really did get an amazing gift. I jus need to vent for a brief moment.
When we received our new home, I was thrilled to see a brand new kitchen filled with gorgeous stainless steel appliances. All of them read Kenmore...except the friggin dishwasher. Lo and behold...FRIGIDAIRE....
You see, I hate Frigidaire. We had a refrigerator that had to be repaired 6 times in one year. Finally, they got the repair right. But, I had to go without a refrigerator for over 6 months during that year.
You see, I hate Frigidaire. We had a refrigerator that had to be repaired 6 times in one year. Finally, they got the repair right. But, I had to go without a refrigerator for over 6 months during that year.
I decided to take the higher ground and give Frigidaire the benefit of the doubt and maybe, just maybe, their dishwashers were better built than the refrigerators.
NO SUCH LUCK.
The dishwasher given to us is a model PLD4375RFC...it is a piece of JUNK.
It has not worked for more than 2 months before it overheats or the control panel
starts flashing ER and "uo"....No more dishwasher.
It has been repaired FIVE times...count them FIVE times. I have not had the
luxury of a dishwasher for a total of 6 months.
This dishwasher sells for over $550.00 at most retail stores. I would not waste
any money on this appliance.
Frigidaire has answered my question when I asked them, "Are you telling me that
your appliances are built to last just 1 year..."
Yes, the person replied, that is why you should have purchased an extended warranty.
ARE YOU KIDDING ME?
This company believes it is okay to fork out $500.00 a year for something that should
last at least 10 years.
I will be going out soon to purchase a new dishwasher...you can believe me when I say
it will not be a FRIGIDAIRE.
Now, I am off to lotion my very dry, brittle, DISHPAN HANDS.
10 comments:
The diswasher in my dad's apartment also quit working. Except it's a Kenmore...
I am happy with my Midea, but I don't know how it would cope with regular work. I use it mainly when we have guests.
I can relate to the dishpan hands--at one point our family was without a dishwasher for ten years because we could not afford to buy a new one. Needless to say, we love our dishwasher now. Sometimes I think I would have made a horrible pioneer--no dishwasher! Ha, ha.
Marie
That stinks about the dishwasher! We've always done Kitchen Aid. Love them. But my stove? A frigidaire. Apparently, they are good at making stoves. I have had it for three years with no problems. Except that somehow it gets dirty.
Yikes! The dishwasher that came with my home is a whirlpool and it looks 6 years old and is still kicking (TG - We purchased an older home). I hope you get the dishwasher soon.
Best wishes,
Amy
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on your blog
I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look in to this matter in order to do so please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter? Again I regret the disappointment with your appliance and look forward to resolving this issue with you.
Sincerely
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
so did Chris Polk get your problem resolved? I was very interested to see a company representative post on your blog. Please give an update
Electrolux/Frigidaire is the worst company I have ever dealt with. Their customer service lacks in so many areas.
Needless to say...I am still washing my dishes by hand and am looking for a dishwasher that actually works.
Chris Polk sent my complaint on to another person who was less than compliant.
If you are still using your dishwasher, I would suggest you stop. Mine caught on fire....
I am going through a similar issue with a Frigidaire fridge. 4 repairs in 10 months, now with just 1 month left on my warranty (I also didn't buy an extended warranty. I've never had a fridge go bad before). No response for Chris Polk or the other person in that office. Refusal from Frigidaire and Lowes to replace the item or extend the warranty. Furious. I'll never buy Frigidaire again.
Did Chris ever help you out? I wrote him an email yesterday, no response yet. I am having major issues with our $1849 refrigerator that is only 4 years old.
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